At pharmacy, it's Plan Deluge
At pharmacy, it's Plan Deluge: "At pharmacy, it's Plan Deluge
Medicare - Federal health software and changes are out of sync, leaving pharmacists and patrons confused, cranky
FACTBOX
• Getting help
Thursday, January 12, 2006
DON COLBURN
Gary Balo has been a pharmacist for 35 years, but he didn't feel like one Wednesday as he multitasked behind the counter of his Northeast Portland drugstore.
'Today, I'm a mediator,' he said. 'I'm a troubleshooter.'
Balo had just completed his eighth phone call of the day involving a bottle of pills for one customer. After two talks with the patient, two with her caseworker and four with her insurer, he finally was able to establish that the woman owed a $5 co-payment on her prescription for the antidepressant Wellbutrin.
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That's how Balo's workday has gone since Jan. 1, when Medicare launched the biggest expansion in its 40-year history and started covering prescription drugs for millions of older and disabled Americans."
Medicare - Federal health software and changes are out of sync, leaving pharmacists and patrons confused, cranky
FACTBOX
• Getting help
Thursday, January 12, 2006
DON COLBURN
Gary Balo has been a pharmacist for 35 years, but he didn't feel like one Wednesday as he multitasked behind the counter of his Northeast Portland drugstore.
'Today, I'm a mediator,' he said. 'I'm a troubleshooter.'
Balo had just completed his eighth phone call of the day involving a bottle of pills for one customer. After two talks with the patient, two with her caseworker and four with her insurer, he finally was able to establish that the woman owed a $5 co-payment on her prescription for the antidepressant Wellbutrin.
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That's how Balo's workday has gone since Jan. 1, when Medicare launched the biggest expansion in its 40-year history and started covering prescription drugs for millions of older and disabled Americans."
posted by teckron | 11:26 AM
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